faq.

To add a promotional code to your order, simply enter the code during the checkout process in the designated discount code field and click apply.

Please note that only one promotional code may be redeemed per order and cannot be combined with any other offer or promotional prices.

We accept Visa, Mastercard, Discover, American Express, PayPal and Shop Pay.

Please contact us as soon as possible.

You may be asked to submit photos of any damaged items in order to help us assess the situation.

Packages are sometimes marked as delivered before they actually arrive. Typically, the package arrives within 1-2 business days.

We also recommend thoroughly searching your property including porches, mailboxes, garages, parcel lockers, and management/leasing office if applicable.

If you still have not received your package after 2 business days please contact us

We begin processing orders as soon as they are received and may not be able to cancel or modify orders after they are submitted. We will do our best to accommodate the request but cannot guarantee any changes or cancellations after the order has been placed.

We will send an order confirmation email as soon as we receive your order. Once your order is shipped, you will receive a shipment notification email with tracking information.

If you have an account you can sign in and view your order history and see your current order status.

Once your order leaves our warehouse you will receive a shipment confirmation email with tracking information and estimated delivery date per the package carrier. Please note that it may take a few hours for tracking information to populate and delivery information is subject to change.

Yes! We currently offer free standard UK delivery on all orders.

Your order will be processed within 1-2 business days after it is received. Orders may experience longer processing times during periods of high demand such as promotions or the holiday season.

Once your order leaves our warehouse you will receive a shipment confirmation email with tracking information and estimated delivery date per the package carrier. Please note that it may take a few hours for tracking information to populate and delivery information is subject to change.

This website can only ship to addresses within the UK.

Changed your mind? No problem. Our returns policy means you can return an item within 14 days of when you received it. If the item is unused and in its original packaging, we’ll offer an exchange or a full refund. This does not affect your statutory rights.

Exchanges and refunds will be processed within 10 working days of receipt. We may require proof of damages such as photos of of the product or damaged packaging in order to process a refund or arrange a replacement.

MATTER OF FACT products are formulated for all skin types. If you have specific product questions or need help building a routine that works best for you please contact us

No, our products are not tested on animals.

All MATTER OF FACT products are formulated and manufactured in the USA.

We have recently changed the name and packaging of some of our products to align with the brand's new packaging and naming approach. These updates help you easily navigate the line of products to best suit your skincare needs.

Our BRIGHTENING + FIRMING SERUM (formerly Ascorbic Acid 20) and MINIMALIST HYDRATING MOISTURIZER (formerly Minimalist Hydrating Cream) are the same formulas you love, just with new names and packaging.

Our products can be used while pregnant or breastfeeding, with the exception of WRINKLE + TEXTURE CONCENTRATE and RESURFACING + HYDRATING SERUM.

However, we suggest that you always consult with your GP for direction on what’s safe for you and your baby.

Our products are ideally stored in an environment at room temperature, away from excessive heat and humidity.

You can find ingredient information, including full ingredient lists on each product's individual product page. If you have a question about an ingredient or need more information please contact us

You can find usage instructions on each product's individual product page. If you need more information please contact us

We want you to love your MATTER OF FACT purchase, but we understand that sometimes things just don't work out as expected.

If you are not happy with your purchase please contact us.

All MATTER OF FACT products are formulated without any added fragrances. Some products may have a faint scent due to the natural smell of ingredients included in the formula.

You can find information about each product's benefits and skin concerns that it is formulated to address on our product pages.

If you have additional questions regarding a product or a routine please contact us

If you experience a reaction to a product please discontinue use of the product immediately and contact us

No, an account is not required to make a purchase. However, it does offer benefits like easier checkout and your order history in one place.

Please click here to create an account.

You can also click on the account icon or my account and select create account, or create an account at the beginning of the order checkout process.

Please click on the “Forgot Password?” button that appears on the account log-in page and follow the reset instructions.

We currently offer a 15% off promotional code for new email and SMS subscribers to use on their first purchase.

To no longer receive promotional emails please select "unsubscribe at the bottom of any MATTER OF FACT email.

To stop receiving promotional text messages please reply STOP to any MATTER OF FACT text.

Contact us at support@matteroffact.com if you need additional assistance.

Thank you for your interest in MATTER OF FACT! Please send details of your request to support@matteroffact.com.

We're here to help! Please contact us